Privacy Policy

Privacy Policy

This Privacy Policy explains how Hill Forest Apartments collects, uses, discloses, and protects personal information in connection with this website and related enquiries. It applies to visitors, prospective residents, and other individuals who communicate with us through the site or by other means linked to it.

Terms of Service Contact
Policy guidance

This section introduces how personal information, user rights, and support pathways are addressed in the document below.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
01

How We Use Information

We use personal information to respond to enquiries, manage bookings or service requests, provide site functionality, maintain records, improve the website, monitor security, prevent misuse, and meet legal or compliance obligations. We may also use information to communicate about a request, update a record, or support day-to-day administration of Hill Forest Apartments.

Processing is limited to purposes connected with the site, enquiries, and operations.
02

Service Providers

We may share personal information with trusted service providers that support website hosting, communications, analytics, record management, security, or related administrative functions. These parties are expected to handle information consistently with their service role and applicable confidentiality obligations. We do not authorise them to use personal information for unrelated purposes.

Service providers receive only the information needed to perform their functions.
03

Legal Disclosure

We may disclose personal information where required to comply with a law, regulation, court order, or lawful request from a government authority. We may also disclose information where necessary to protect our rights, investigate suspected misuse, or respond to an emergency involving safety or security.

Disclosure to public authorities is limited to lawful requests or mandatory obligations.
Privacy Contact

Contact Details

Privacy email
[email protected]
Telephone
+61 415 029 794
Postal address
188 Macquarie Street, Dubbo, NSW, 2830
Privacy enquiries
[email protected]

Use the contact details below for questions about this policy or the handling of personal information.

Contact Page

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Information We Collect

Hill Forest Apartments may collect identifying details, contact information, enquiry content, booking or service preferences, account or communication records, device and browser data, and usage information. Where relevant to a wellness or accommodation enquiry, we may also process information a person chooses to provide about accessibility needs, dietary preferences, or other service requirements.

The categories of information collected depend on how a person uses the site and related services.
02 · Sources

How We Collect Information

We collect personal information directly from forms, messages, calls, and other communications sent to us. We also receive information automatically when a person visits or uses the site, including device identifiers, log data, and interaction details. In some cases, information may be provided by service providers or other parties acting on a person’s behalf.

Information may come from direct submissions, site activity, and limited technical records.
03 · Cookies

Cookies We Use

We may use session cookies, persistent cookies, and similar technologies. These may support core site functions, remember preferences, measure site performance, and help us understand how visitors use the site. We do not rely on cookies to collect more information than is reasonably needed for those purposes.

Cookie use is limited to operational, preference, and basic analytics functions.
04 · Controls

Cookie Controls

The site may use standard cookie controls to manage preferences where available. Most browsers allow users to block, delete, or alert on cookies, although some site features may not function properly if cookies are disabled. Where required, we may present additional choices for analytics or similar cookies.

Browser settings and site controls may be used to limit non-essential cookies.

Individuals may request access to personal information we hold about them and may ask for correction where the information is inaccurate, incomplete, or out of date. In some cases, we may decline a request where permitted or required by law, or where we need to retain information for legitimate operational reasons.

Available rights depend on the nature of the information and applicable Australian law.

To protect privacy, we may need to verify identity before responding to a request. We will consider requests within a reasonable period and explain any refusal, limitation, or partial response where applicable. If a request is complex or involves third-party rights, additional time may be needed.

Requests are assessed against identity, scope, and legal requirements before action is taken.

Personal information is retained for the period needed to manage enquiries, provide services, maintain records, resolve disputes, meet legal obligations, and support legitimate business needs. When information is no longer required, we take reasonable steps to delete it, de-identify it, or securely archive it where deletion is not yet appropriate.

We keep information only for as long as needed for the relevant purpose or legal requirement.

If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The date of the latest revision should be checked each time the policy is reviewed, as continued use of the site after changes take effect will be treated as acceptance of the updated notice to the extent permitted by law.

We may revise this policy to reflect legal, operational, or technical changes.